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Eligibility: We accept returns within 30 days of delivery for a full refund, provided items are in original, unused condition with all packaging intact.
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Non-Refundable Shipping: Original shipping costs are non-refundable.
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Return Process: Email us at [support@example.com] with your order number and reason for the return. We’ll guide you through the process.
Exceptions & Non-Returnable Items
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Personalised or Custom-Made Products: Unfortunately, these cannot be returned or exchanged unless faulty.
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Hygiene-Sensitive Items (e.g., earrings): For safety reasons, these are non-refundable and cannot be exchanged.
Exchanges
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Exchanges are welcomed for in-stock items. Please contact our support team to initiate an exchange.
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Personalised or custom items cannot be exchanged.
Return Timeline & Refund Processing
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Inspection Period: Once we receive your return, it may take up to 5 business days to process and inspect it.
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Refund Activation: Approved refunds are issued via the original payment method. Processing time may vary depending on your bank or payment provider.
Damaged or Faulty Items
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If your order arrives defective or damaged, please notify us within 7 days of receiving it. We will arrange either a replacement or a full refund after verification.
International Returns
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Customer Responsibility: Return shipment costs, customs duties, and taxes are the customer’s responsibility.
- Declared Value: Ensure you declare the appropriate value on the shipping label to avoid customs issues.