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Privacy  Policy

Charme (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and share your personal information in accordance with the Privacy Act 2020 (NZ).

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1. Information We Collect

We may collect the following information when you interact with our website, place an order, or contact us:

  • Personal details such as your name, email address, phone number, and billing/delivery address.

  • Payment details (processed securely by third-party providers, we do not store credit card numbers).

  • Order history including purchased products and preferences.

  • Device information such as IP address, browser type, and usage activity (via cookies and analytics tools).

  • Communications you have with us, e.g., email or social media messages.

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2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and deliver your orders.

  • To provide customer support and respond to enquiries.

  • To send you order updates, marketing communications (if you’ve opted in), and important notices.

  • To improve our website and services through analytics.

  • To comply with our legal obligations.

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3. Sharing Your Information

We only share your personal information where necessary:

  • Service providers: e.g., payment processors, couriers, and IT/website support providers.

  • Legal obligations: if required by law, e.g., to government agencies or regulators.

  • Overseas providers: Some of our third-party service providers (like website hosting, analytics, or email services) may store or process your information outside of New Zealand. Where this happens, we take reasonable steps to ensure your information is protected by privacy standards that are comparable to New Zealand law.

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4. Your Rights Under the Privacy Act 2020

You have the right to:

  • Access the personal information we hold about you.

  • Correct any information that is inaccurate or incomplete.

  • Withdraw consent for receiving marketing communications at any time.

  • Make a complaint to the Office of the Privacy Commissioner if you believe your rights have been breached.

To exercise your rights, please contact us (details below).

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5. Data Retention & Security

  • We retain your personal information only for as long as necessary to provide our services and comply with legal obligations.

  • We use reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

  • No online system is 100% secure, but we work to maintain a high standard of data security.

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6. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enable site functionality (e.g., shopping cart).

  • Remember preferences.

  • Collect anonymous statistics on site traffic and performance.

You can disable cookies in your browser settings, though this may affect how our site functions.

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7. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us to have it removed.

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8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on this page.

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9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

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