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Terms & Conditions

Welcome to Charme (“we,” “our,” “us”). These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to these Terms. Please read them carefully before placing an order.

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1. General Use of This Website

  • You must be at least 16 years old to use this site.

  • You agree not to misuse the website, attempt unauthorised access, or engage in activities that may harm the site or other users.

  • We reserve the right to update these Terms at any time. Updates will be posted on this page.

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2. Products & Availability

  • We make every effort to ensure product descriptions, pricing, and availability are accurate.

  • Colours and product images may vary slightly depending on your device or screen.

  • We reserve the right to modify or discontinue products without prior notice.

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3. Pricing & Payment

  • All prices are listed in New Zealand Dollars (NZD) and include GST (if applicable).

  • We accept payment via Visa, Mastercard, Afterpay.

  • Full payment must be received before an order is shipped.

  • We reserve the right to cancel any order if payment is not authorised or if fraud is suspected.

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4. Shipping & Delivery

  • We aim to dispatch orders within 1-3 business days.

  • Delivery times are estimates only and may vary depending on your location or external courier delays.

  • We are not responsible for delays caused by postal or courier services once an item has been shipped.

  • International orders may be subject to customs duties or taxes, which are the customer’s responsibility.

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5. Returns & Refunds

Our Returns & Refund Policy is outlined separately. By purchasing, you acknowledge and agree to that policy.

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6. Warranty & Consumer Guarantees

  • Our products are covered by the Consumer Guarantees Act 1993 (NZ), which provides guarantees that goods must be of acceptable quality, fit for purpose, and match their description.

  • If you believe an item is faulty, please contact us immediately with proof of purchase and photos of the product.

  • This warranty does not cover normal wear and tear, accidental damage, or misuse.

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7. Intellectual Property

  • All content on this website, including logos, product images, and text, is owned by or licensed to Charme.

  • You may not copy, reproduce, distribute, or use our content without prior written permission.

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8. Limitation of Liability

  • To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 (NZ).

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9. Privacy

Your privacy is important to us. Please see our Privacy Policy for details on how we collect and handle your personal information.

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10. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

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11. Contact Us

If you have any questions about these Terms, please contact us:

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